1. Booking and Confirmation:
– Customers can make reservations through our online platform or customer service.
– Confirmation details, including the date, time, and pickup location, will be provided upon successful booking.
– Any changes to bookings should be requested in advance and are subject to availability. Changes may incur additional charges.
2. Payment:
– Full payment is required at the time of booking to secure the reservation.
– Prices listed on our platform or provided by our customer service include all applicable taxes and fees.
– Any additional services requested during the transfer (e.g., extra stops) may result in additional charges.
3. Cancellation and Refunds:
– Cancellations made within [X] hours/days of the scheduled transfer may result in a partial or no refund.
– No-shows are considered forfeited bookings and are non-refundable.
– Refunds, when applicable, will be processed according to our refund policy, which can be found on our website.
4. Vehicle Types:
– The type of vehicle for each booking is subject to availability at the time of reservation.
– Special requests for specific vehicle types will be accommodated whenever possible.
– Passengers are responsible for ensuring that the number of passengers and luggage aligns with the capacity of the booked vehicle.
5. Airport Transfers:
– Airport pickups include a grace period to account for flight delays. Extended delays may result in additional charges.
– Passengers must provide accurate flight information during the booking process.
6. Conduct of Passengers:
– Passengers are expected to behave responsibly during transfers to ensure the safety and comfort of all passengers.
– Smoking and the consumption of alcoholic beverages are strictly prohibited inside our vehicles.
7. Liability:
– Turkish Pickup is not liable for delays or cancellations due to circumstances beyond our control, such as traffic, weather, or accidents.
– Passengers are responsible for their belongings, and Turkish Pickup is not liable for lost or damaged items.
8. Changes to Terms and Conditions:
– Turkish Pickup reserves the right to update these terms and conditions as needed.
– Customers will be informed of significant changes via email or through our website.
9. Termination of Service:
– Turkish Pickup reserves the right to terminate services if passengers exhibit unruly behavior or fail to comply with these terms and conditions.
10. Governing Law:
– These terms and conditions are governed by the laws of Türkiye, and any disputes will be resolved in accordance with these laws.
By making a reservation with Turkish Pickup, customers acknowledge and agree to abide by these terms and conditions.